Privacy Policy

Effective Date: March 17, 2026

Who We Are

Storm Engine Hail Repair ("Storm Engine," "we," "us," or "our") is a dedicated hail repair company specializing in paintless dent repair (PDR) for vehicles damaged by hail storms. We operate as a mobile and shop-based repair service across multiple markets.

Information We Collect

When you use our website, submit a form, call our phone number, or interact with our AI-assisted phone agents, we may collect the following information:

• Name — first and last name
• Phone number — to contact you about scheduling and repair updates
• Email address — if provided, for follow-up communication
• Vehicle information — year, make, model, and VIN (if provided)
• ZIP code — to determine your service area
• Insurance information — carrier name and claim number, if provided
• Scheduling preferences — preferred inspection dates, times, and follow-up method

How We Use Your Information

We use the information we collect to:

• Schedule and confirm hail damage inspections
• Send appointment reminders via SMS
• Provide repair status updates via SMS
• Coordinate with your insurance company on your behalf
• Send a post-repair review request
• Improve our services and customer experience

SMS Communications

By providing your phone number and submitting a form or requesting a callback, you consent to receive SMS messages from Storm Engine Hail Repair. Messages may include:

• Appointment confirmations
• Inspection reminders
• Repair status updates
• Review requests after service completion

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties. Your data is used solely for the purposes described in this policy.

Data Sharing

We may share your information only with:

• Your insurance company — as necessary to process your hail damage claim
• Service providers — such as our SMS platform (Twilio), scheduling tools, and CRM systems, solely to deliver our services

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. All data is stored in secure, encrypted databases.

Your Rights

You may request to view, update, or delete your personal information at any time by contacting us.

Contact Us

If you have questions about this privacy policy or your data, contact us:

• Phone: (405) 342-4485
• Email: privacy@onpointhail.com